SHIPPING

All packages are sent Royal Mail Signed For.

SHIPPING COSTS ARE CALCULATED BY WEIGHT - once a product is added to your basket you can enter your country and ZIP / Post Code to calculate the exact amount.

Note that if multiple items are selected the total weight will be used to generate the overall cost.

T-shirts and tote bags are 0-250g while sweatshirts are 501-750g.

Ship to    

Approx delivery    

0-250g    

251-500g

501-750g

751-1000g

1001-1250g

1251-1500g

1500-1750g

UK Standard

2-3 working days

£3.75

£3.75

£4.50

£4.50

£6.50

£6.50

£6.50

UK Next Day*

Next working day

£5.95

£5.95

£6.95

£6.95

£9.95

£9.95

£9.95

Europe**

2-4 working days

£7.50

£7.50

£8.50

£9.50

£13.00

£15.00

£16.00

Rest World

4-7 working days

£8.50

£9.50

£11.50

£13.50

£20.00

£22.50

£26.00

* Your order must be placed before 1pm.

** Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luzembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

Note - all deliveries will need to be signed for. If you are not available to provide your signature a card will be left telling you where you can collect your package from.

 

ORDER TRACKING / HISTORY

Once your order has been shipped you will receive a confirmation email detailing the tracking information and URL. Please note that for most destinations outside of the UK it will not be possible to track once the item has left the UK however it should be possible to track using your countries internal mail carrier - please contact us for more info.

To access your order history login to your account by clicking on “MY ACCOUNT” on the top right of this page, using the email and password you used to register.

For any help please email us at info@collectlondon.com and we will be happy to assist.

 

RETURNS / REFUNDS

If you are not entirely happy with any purchase for any reason you can return it to us for an exchange or refund as long as it is still in saleable condition. You must notify us within 7 days of receiving the item. Upon receipt of returned goods a full refund (including original postage) and / or exchange (subject to stock availability) will be processed with 3 working days. Refunds will be credited to your original method of payment. For all sale items and items that were subject to a free or reduced shipping offer the refund will be subject to deduction of the delivery cost paid by us.

Returned goods must be received within 14 days of notifying us. If returned goods are not received within 14 days you will receive store credit (not including the original postage paid) instead of a refund or exchange.

The cost of returning goods must be paid for by the customer and all items must be sent by recorded delivery. Please remember to ask the Post Office or mail carrier for your proof of posting code and retain it for your reference. Items that are lost in the post but cannot be tracked will not be refunded.

Please address returns to Collect Returns, 30 Warwick Gardens, London, N4 1JG, England.

If you need any more information please email us at info@collectlondon.com

 

PAYMENT TYPES

PAYPAL

or

CREDIT / DEBIT CARD

Mastercard / Eurocard

Visa / Delta / Electron

Discover

American Express

Maestro

Please note all payment details are processed through Paypal’s secure payment processing platform and are not shared or stored on collectlondon.com.

 

DISCOUNT CODES

Discount codes can only be entered at the end of checkout after you have entered your payment information. Please note that you will still at this stage be able to abandon the checkout / payment.

 

SIZING

The measurements below should be used as a guide only.

Size    

UK    

Euro    

Chest Size (cm)    

Chest Size (inches)    

Waist (inches)    

Waist (cm)    

S

36

46

91-96

36-38

30

76

M

38

48

96-101

38-40

32

81

L

40

50

101-106

40-42

34

86

XL

42

52

106-111

42-44

36

91

Measuring Chest:

This is the measurement around the fullest part of your chest under your arms. Keep the tape level and comfortably loose.

NEED HELP?

If you are unsure about sizing please call us on +44(0)20 7503 7446 or email info@collectlondon.com and we will be happy to help.

 

CONTACT US

Tel: +44 (0)20 7503 7446

Email: info@collectlondon.com

 

STOCKISTS

We are stocked exclusively online at collectlondon.com however from time to time will stock with selected retail partners. For wholesale enquiries please email us atinfo@collectlondon.com.